Service line administrators oversee the operation of distinct hospital medical units or departments such as those involved in cardiac care, oncology, orthopedics, and women’s health. Despite the complexities, the potential for service lines is enormous, especially with the need to eliminate wasteful spending, says Peggy L. Naas, MD, MBA, vice president of physician strategies for VHA Inc. based in Irving, Texas. "It was important to develop a strategic network of care—similar to what we had in successful heart and vascular programs—for musculoskeletal," he says. 5,684 Hospital Service Line Director jobs available on Indeed.com. Leaders need to contemplate what their service line’s role will be in this changing landscape. Using Medicare data files, we identify volumes among the benchmark and client programs, volumes in the associated SMAs, ALOS, cost/charge ratios, and other comparisons. In a service line model, the service line manager is responsible for coordinating patient care and information flow in a comprehensive manner along the patient’s journey of care. ... As doctors and medical practices nationwide navigate a new normal with COVID-19 again surging, some are relying on urgent care sites and emergency departments to care for sick patients, even those... Orlando's high unemployment stresses hospitals, clinics and insurers, Seven Things You Should Know About Your Resuscitation Training Provider, Kelby Krabbenhoft, Sanford Health CEO who refused to wear mask, pushed into retirement, The One Thing That Could Be Holding Your Organization Back – and How to Fix It, Fact check: Hospitals get paid more if patients listed as COVID-19, on ventilators, Damaged sense of smell in COVID patients holds clues to how recovery might work, Expert: Severe COVID-19 Illness Is Viral Sepsis, 4 Ethical Dilemmas for Healthcare Organizations During the COVID-19 Pandemic, Parents Complain That Pediatricians, Wary of COVID, Shift Sick Kids to Urgent Care, Copyright © 2020 - Healthleaders Media, a Simplify Compliance brand. San Francisco VAMC: A Teaching Hospital As a teaching hospital, we train medical interns, residents, and fellows in their trades. Tr ent Miller joined Parkview Health in 2016 and serves as senior vice president and service line leader of Emergency Department, Pre-Hospital Care and Inpatient Services, as well as the senior vice president of Lab & Imaging. Apply to Senior Operations Manager, Assistant Director, Training Specialist and more! In Corazon’s experience, the service line management concept, when applied in healthcare, provides an effective means to achieve the full potential of a hospital specialty program. VHA includes more than 1,400 not-for-profit hospitals and 25,500 nonacute healthcare organizations. [3] They also develop the policies that govern the services and treatments provided to patients. A hospital-based service line should have a physician leader, such as a chairman of the department, who serves as the CEO of that service line, according to Dr. Kirschenbaum. These include the hospital's mission, market growth, margin and the likelihood of the service line's success, as well as the following factors: "We were charged with putting together the service line and basically we traveled the state. Pediatric leaders from across Ascension met for the first time July 22-23 at Ascension’s Peyton Manning Children’s Hospital in Indianapolis with a goal to work together to enhance pediatric quality and services. The Christ Hospital musculoskeletal service line includes surgical and nonsurgical spine, total joint replacement, sports medicine, and general orthopedic services. All hospitals should have a strategic plan that has been developed with the partic-ipation of hospital’s administration, professional staff, patients, physicians, and the board of directors. The hospital chose musculoskeletal services to form a "market-leading program," Caillouet says. Joe Cantlupe is a senior editor with HealthLeaders Media Online. University of California Health (UCH) comprises six academic health centers, 20 health professional schools, a Global Health Institute and systemwide services that improve the health of patients and the University’s students, faculty and employees. Healthcare Leaders Blog: A Shift to Service Lines in Hospital Service Delivery, David O. McCready. Sister Barbara has been a congregational leader for the Sisters of Charity in Cincinnati as a member of the leadership team and president of the congregation. But the comparisons to the consumer market go only so far. The Value of Service Line Leadership in Cardiovascular Services. He is responsible for strategy, planning and growth of emergency and inpatient services. This article appears in the March issue of HealthLeaders magazine. Joe Cantlupe is a senior editor with HealthLeaders Media Online. One factor that could have an impact on individual service lines is the healthcare needs of those who may be among the 32 million people to be insured within the next two years under the Patient Protection and Affordable Care Act. Sen. Scott Jensen, R-Minn., a physician in Minnesota, was interviewed by "The Ingraham Angle" host Laura Ingraham on April 8 on Fox News and claimed hospitals get paid more if Medicare patients are... Scientists are uncovering clues to explain how the coronavirus attacks the nervous system by studying a bizarre side effect of the infection that distorts sufferers’ sense of smell for months on... Sepsis is a life-threatening immune response to infection that leads to organ dysfunction, which is what happens in seriously ill COVID-19 patients, expert says. So Palmetto is examining potential shortages in key medical and surgical positions or subspecialties that it may need to buttress to maintain or expand patient access. Chris Lowney Mr. Lowney is a prominent public speaker and author of several leadership books, including "Make Today Matter", winner of the 2018 Independent Press Award. The Christ Hospital initiated Vision 2020, a strategic plan that includes revamping its overall service line structure with designs on greater efficiency for inpatient as well as outpatient needs. In addition, the hospital led the tristate area with 24% share in spine surgery. Samuel Jones, MD, FAAFP President, Inova Primary Care Service Line Samuel Jones, MD, FAAFP is President, Inova Primary Care Service Line. Apply to Director, Vice President, Director of Strategy and more! Pursuant to California Business & Professions Code Section 22575-22579 PURPOSE Hospital Council is committed to protecting information disclosed through this website.Your use of this website, or any inquiry or comment you send, may be disclosed to Hospital Council affiliates and authorized entities solely to advance the mission and purpose of Hospital Council. This role serves as the primary contact for all financial matters for Women’s Health and collaborates with other financial areas such as supply chain. Other hospital departments fall into either "specialized surgical care" or "integrated medical management" categories, Caillouet says. Indiana University Health made a strategic decision about how to deliver services as a large system, according to Schwartzentruber, noting that the system's oncology service line, for instance, "had been functioning as a bunch of independent components" at its various hospitals. If they faced that kind of wait, "patients may choose to go to Charleston or Greenville to competing hospitals," he says. As they developed the strategic plan, leaders examined other facilities within the Indiana University Health system to determine how best to proceed. The service lines should be integrated right up to the C-suite. Luckily, health system leadership was on board with the project from the start. Leaders at Indianapolis-based Indiana University Health, a nonprofit organization with 3,326 licensed beds, also thought they had a disjointed system. See Also: The Cardio Service Line, Rebooted. Various models are being implemented to improve coordination and data collection that allow hospital and health system leaders to scrutinize the direction of their service lines for greater ROI. Choosing the right service lines to emphasize requires a superior understanding of a hospital’s economics and competitive environment. Allina Health, Indiana University Health, and The Christ Hospital, a 555-bed not-for-profit acute hospital in Cincinnati, are among the healthcare organizations that found it necessary to revamp their clinical service lines to overcome inconsistency of care by changing their strategic vision. Expanding Services. Three key strategies to effective service line management are skillful leadership, clear goals and accountability, and results measurement. In the meantime, inpatient direct variable cost per case in the 2012 fiscal year decreased by 8% compared to the same period the previous year, Caillouet says. Various models are being implemented to improve coordination and data collection that allow hospital and health system leaders to scrutinize the direction of their service lines for greater ROI. About 18 months ago, the IUH officials examined their hospitals' experiences to review the quality of service lines and get tips whenever and wherever they could. Since joining VA in 2004, Ms. Graham has held progressively responsible leadership positions, including Associate Director at the VA Pittsburgh Health Care System, a three-hospital division academic medical center, and the leader of the VA Secretary’s T21 initiative of “Enhancing the Veteran Experience and Access to Healthcare.” The surgery center is included in a partnership among The Christ Hospital, spine specialists from the Mayfield Clinic in Cincinnati, and United Surgical Partners International, a Dallas-based for-profit that owns and operates surgery centers and private surgical hospitals in the United States and the United Kingdom. 22 It is important that a new model be introduced into service line development. The Christ Hospital initiated a new musculoskeletal program geared toward the elderly population and younger baby boomers who are now reaching age 50. Officials of Allina Health—a Minneapolis-based nonprofit that serves Minnesota and western Wisconsin and includes 11 hospitals, 42 clinics, and 1,677 beds—began revamping clinical service lines several years ago to overcome what they called "fragmented care delivery" in the programs, says Penny Wheeler, MD, chief clinical officer for Allina Health. ... As doctors and medical practices nationwide navigate a new normal with COVID-19 again surging, some are relying on urgent care sites and emergency departments to care for sick patients, even those... Orlando's high unemployment stresses hospitals, clinics and insurers, Seven Things You Should Know About Your Resuscitation Training Provider, Kelby Krabbenhoft, Sanford Health CEO who refused to wear mask, pushed into retirement, The One Thing That Could Be Holding Your Organization Back – and How to Fix It, Fact check: Hospitals get paid more if patients listed as COVID-19, on ventilators, Damaged sense of smell in COVID patients holds clues to how recovery might work, Expert: Severe COVID-19 Illness Is Viral Sepsis, 4 Ethical Dilemmas for Healthcare Organizations During the COVID-19 Pandemic, Parents Complain That Pediatricians, Wary of COVID, Shift Sick Kids to Urgent Care, Copyright © 2020 - Healthleaders Media, a Simplify Compliance brand. A service line is typically run by a leader who manages the overall operation of the service line and its role in the hospital's strategic plan. Service lines can overcome work flow waste and unexplained variations in clinical processes and operations, Naas says. There has already been rationing of testing in the United States and rationing of critical care resources is likely if severely ill COVID-19 patients surge significantly. Service Line Administrator. Apply to Director, Vice President, Vice President of Strategy and more! We have 700 trainees from 36 programs rotate through our Medical Center. 6,020 Hospital Service Line Director jobs available on Indeed.com. 76,502 Service Line Leader jobs available on Indeed.com. They consolidated oversight of 19 hospitals—each with its own institutional board. Service lines allow hospital leadership to adapt the consumer industry concept of business units to healthcare. the hospital’s mission. During a course of care, patients are cared for by providers in many departments or facilities of the healthcare system. h e a l t h c a r e Article at a glance In addition, the hospital leadership stated in the plan that the "acute care hospital should no longer be the center of the health system, but rather part of a coordinated continuum of care delivery to serve people through the illness, healing, and wellness phases of life.". Critical Success Factors for Clinical Service Lines: Line management structure and responsibilities System support at all levels (e.g. Hospitals also need to overhaul the management of both strategic and nonstrategic service lines. Each year, San Francisco VAMC funds over 189 Residency and Fellow positions and 40 allied health professionals. Apply to Customer Service Representative, Call Center Representative, Line Lead and more! Depending on regional needs, one service line may be important for a hospital or healthcare facility, while it is a losing proposition for another. The plan should address the patient care and community service goals for a … the successful implementation of a service-line strategy is no mean feat. The components were not coordinated. There has already been rationing of testing in the United States and rationing of critical care resources is likely if severely ill COVID-19 patients surge significantly. While general surgery, cardiovascular care, and orthopedics still head the list of service lines with strong positive margins, more areas of specialization are popping up or expanding, such as geriatrics or plastic surgery, depending on the demographics and needs of a region. Service lines are being designed not only for improved clinical care and outcomes, but also with an eye to the manner in which the organization can attract them into the system, he adds. Using a medical process to align physicians and facilities, Allina Health has imposed changes leading to cost savings—millions of dollars over the past three years—while reducing length of stay and readmissions. Keeping an eye on competition is critical, says Loos of Palmetto Health. We created a vision for what the service line would be like," Schwartzentruber recalls. Within key service lines, hospitals are making these issues part of the service line strategy, and through employment are able to give the incentives necessary to get physicians engaged. We then define the MS-DRGs, Procedure Codes, and other relevant units for the service line. service line P&Ls) Clinical team orientation Clinician outreach and access Sales oriented staff Adequate budget and dedicated resources Throughout the country, leaders have been retooling their service lines by changing strategic plans and evaluating demographic and coordination needs while using technology to eliminate waste and improve patient engagement. Now, she sees more hospitals being concerned about service line care delivery and tightening their organizational structures and management. Cardiologist Eric Topol, MD, director, Scripps Translational Science Institute, and chief academic officer, Scripps Health, believes that patients/consumers will soon be able to perform some types of healthcare services themselves as sensors and tracking devices become more sophisticated. Organizations are finding that technology can play a critical role in improving service line care. Marissa Jamarik, DNP, RN, NEA-BC, serves as Vice President, Nursing, Inova Heart and Vascular Service Line and Chief Nursing Officer, Inova Loudoun Hospital. The program was added to the hospital's other service lines: heart and vascular, oncology, women's health, and geriatrics. "The ortho community here was quite fragmented and so we believed there were great opportunities," Caillouet says. Sen. Scott Jensen, R-Minn., a physician in Minnesota, was interviewed by "The Ingraham Angle" host Laura Ingraham on April 8 on Fox News and claimed hospitals get paid more if Medicare patients are... Scientists are uncovering clues to explain how the coronavirus attacks the nervous system by studying a bizarre side effect of the infection that distorts sufferers’ sense of smell for months on... Sepsis is a life-threatening immune response to infection that leads to organ dysfunction, which is what happens in seriously ill COVID-19 patients, expert says. "Much of healthcare happens outside the hospital; a real unmet opportunity point is in the transition and in the continuum of care," says Naas. Under Vision 2020, hospital officials evaluated various practice models, in part by looking at how service line physician groups and organizational staff "relate to one another and the hospital." Recruiting and realigning physicians was essential, with "surgeons and nonsurgeons working together to streamline the service," as well as improving relationships with primary care, rehab, and neurology physicians, he adds. By jcantlupe@healthleadersmedia.com  |   March 25, 2013. Benchmark Service Volumes. The demographics of a market also are a driving force for strategy, physician alignment, and growth, says Mark Loos, system vice president for clinical services at the 1,138-licensed-bed nonprofit Palmetto Health in Columbia, S.C. To accommodate the needs of an older population, for instance, the importance of working with employed and independent physician groups to provide appropriate access to care has never been greater, Loos says.
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